Just press record.
For instance, a software company may prefer to schedule 10 minutes for a video call with a client to walk them through how to resolve their issue instead of walking them through the process for 30 minutes over a phone call. Live chat has emerged as a quick channel for solving simple customer problems and concerns, but more brands are turning to videos to solve complicated problems. In the past, customer support interactions have traditionally occurred in two mediums: email and phone. So, can you make the most of video technology to create a more relaxed work environment and deliver better customer experiences? Here are four ways: 1. Whether it’s leadership calls or company-wide staff meetings, video technology has become an integral part of our work. Living in a world where remote working is the norm, more businesses use video technology to stay in touch with employees and customers. How Software Like CloudApp can Create A More Relaxed Work Environment Even though your customer support team may not offer the right solution, they can make a personal connection via video to save the customer relationship. And responding to customer support requests or reaching out using video technology is a perfect opportunity to deliver better customer experiences.Ĭustomers often notice your service quality when trying to solve an issue with your product. Remember that customers want their customer support experience to be a positive experience. Video is also more personal than a phone call or text message. Also, it improves your overall customer experience because it’s more convenient for customers to find answers to their questions in a video knowledge base instead of waiting for the support team to get back to them. Using video to answer common how-to questions reduces your customer support response times, saving time for more complicated cases that need your team’s attention. Then, instead of contacting your customer support team, your customers can refer to the video FAQ for basic questions. Compile answers to most frequently asked questions in video FAQs. Walk your customers through how to get their accounts up, running, and customized to their needs. You can quickly and easily solve costumes’ issues using pre-packaged video instructions that are easy to understand and follow. Here are common ways to integrate videos into your knowledge base: Your customers will appreciate how quicker and more engaging it is to watch videos than read through a mountain of documentation. Videos provide concise ways to eliminate cumbersome PDFs, manuals, and written guides. While you may have a knowledge base, you can elevate it to the next level by loading it up with videos. When several consumers ask a question, add it to your FAQ so other customers can easily find the answer. Increase customer retention by delivering personalized responses and attentive care.įurther, 89% of US consumers expect businesses to have a digital self-service support portal, making a knowledge-centered service a must-have.Improve customer satisfaction and loyalty by delivering better customer support experiences.
Cut down customer support costs by closing tickets faster.Reduce customer support tickets by helping your clients help themselves.Cut down customer support resolution times by answering customers’ questions and concerns faster.Here’s what videos can do for your brand: In addition, they build individual connections between customer service agents and customers, making customers feel heard and valued. Good customer support videos deliver knowledge in an easy-to-digest package. How to Integrate Video Technology within the World of Customer Experiences Businesses must use the right digital tools to create positive customer experiences, fuel customer loyalty, and drive revenue growth. There are many ways to connect with consumers, from voice assistants to augmented reality and more. The emerging technologies of today will power the customer experiences of tomorrow. Technology is fueling this preference while also benefiting customer-centric brands. Research reports that 67% of consumers say their standards for excellent customer experiences are higher than ever. Meeting and exceeding these expectations isn’t a walk in the park. It must incorporate customer preferences and expectations into every customer-brand touchpoint.
The modern customer experience should go above and beyond traditional customer support methods.